1. About this Website
2. Use of Material
The information, documents, logos, graphics, images, pictures, videos and other material (“Material”) which is available on this Website is general in nature and made available for information purposes only unless otherwise expressly stated on this Website. Although we seek to ensure that the Material which is available on this Website is accurate, complete and up-to-date, we do not give any representation or warranty that the Material is accurate, complete or up-to-date, or any other representation or warranty in respect of the Material. You use the Material which is available on this Website at your own risk.
3. Prohibited use of Material
4. Eligibility to place orders
You may only place an order to purchase a Product using this Website if: (i) you are at least eighteen (18) years of age; and (ii) you are able to provide us with an address in Australia for the delivery of the Product.
5. Product information
You acknowledge and agree that any description, images, pictures, videos or other information about a Product (“Product Information”) which is available on this Website is for illustrative purposes only and that the actual size and colour of the Product may differ. We reserve the right to correct at any time any error or omission in any Product Information which is available on this Website.
6. Product prices
All prices for Products specified on this Website are quoted in Australian dollars and include goods and services tax unless otherwise expressly stated on this Website. We may at any time vary the price of a Product specified on this Website without notice to you.
7. Before placing orders
You are responsible for ensuring that a Product is suitable for your purposes and meets your requirements before you place an order to purchase the Product. You may contact us to confirm that any Product Information about a Product which is available on this Website is accurate, complete and up-to-date before placing an order to purchase the Product.
8. Placing orders
When you place an order to purchase a Product you will be deemed to make us an offer to purchase the Product at the price (including delivery and any other charges or taxes) specified on this Website at the time that you place your order. You must pay the price specified on this Website for a Product at the time that you that place your order to purchase the Product.
9. Acceptance, rejection and cancellation of orders
We reserve the right to accept, reject or cancel at any time any order which you place to purchase a Product for any reason including, without limitation: (i) any error in your order for the Product; (ii) the permanent or temporary unavailability of the Product; (iii) any error in the price of the Product specified on this Website; or (iv) any error in any Product Information about the Product appearing on this Website. We will not be liable to you for any loss or damage which you may suffer as a result of us rejecting or cancelling any order which you place to purchase a Product.
10. Order information
We will endeavour to deliver a Product which you purchase to the delivery address specified in your order in accordance with any estimated delivery time specified on this Website. You acknowledge and agree that we will not be liable to you for any loss or damage which you suffer as a result of any delay in us delivering any Product which you have purchased in accordance with any such estimated delivery time.
12. Title and risk
You acknowledge and agree that title and risk in a Product will pass to you upon us delivering the Product to a postal or courier service for delivery to the delivery address specified in your order for the Product.
You may only return a Product which you have purchased in accordance with our Returns Policy .
14. Intellectual property rights ownership
All intellectual property rights (including copyright and trade mark rights) and other rights in this Website and Material which is available on this Website are owned or licensed by us. If you download or print any of the Material then you must ensure that the Material is appropriately attributed to us unless otherwise expressly stated on this Website.
15. Intellectual property rights licence
You grant to us an irrevocable, perpetual, royalty-free, world-wide, sub-licensable, transferable, non-exclusive licence to use for our purposes any suggestions, ideas, enhancement requests, feedback or recommendations which you provide to us in relation to this Website or any Material available on this Website.
16. Links to external websites
We make no warranties or representations of any kind whatsoever as to any information, documents, logos, graphics, images, photographs, videos or other material which is available on any external website linked to from this Website. You use any external website linked to from this Website at your own risk.
17. Links to this Website
You may link to this Website provided that the link accurately indicates that it is to this Website and we have not requested you to remove the link where we have determined in our sole discretion that it is misleading or otherwise inappropriate. If you do not immediately comply with a request by us to remove a link to this Website then you must indemnify us against any and all costs, charges or expenses (including, without limitation, legal costs on a full indemnity basis) which we incur in having any such link removed.
You use this Website at your own risk on an “as is” and “as available” basis. We may update this Website at any time which may affect your ability to continue to use this Website. We do not give any warranty or representation in respect of this Website including, without limitation, any warranty or representation that: (i) this Website will be available at any time; (ii) this Website will be free from viruses or other harmful code; or (iii) your use of this Website will be error-free or uninterrupted. You acknowledge and agree that you provide us with information over the Internet at your own risk as the security of such information cannot be guaranteed.
19. Implied terms
24. Entire agreement and amendments
25. Waiver and severability
26. Governing law and jurisdiction
PLEASE READ THIS RETURNS POLICY CAREFULLY. BY PLACING AN ORDER TO PURCHASE A PRODUCT USING THIS WEBSITE YOU ACCEPT AND AGREE TO BE BOUND BY THIS RETURNS POLICY.
1. About this Returns Policy
This returns policy (“Returns Policy”) applies to any sewing machine, overlocker, press or other product (“Product”) which you purchase from Elna Australasia (“we”, “us” or “our”) using this website elna.com.au (“Website”).
2. Product returns
If you wish to return a Product which you believe is not of an acceptable quality, does not correspond with its description or meet any express warranty, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, then please contact our Returns Officer using the contact details below. You may not return a Product to us: (i) if it has been damaged through no fault of ours after delivery of the Product to you; or (ii) after expiry of the period within which it would be reasonable to expect the failure to become apparent to you.
3. Returns procedure
When you notify our Returns Officer that you are returning a Product then the Product becomes our property and you must immediately return the Product to us at the address below at your cost. When you return a Product to us you must explain why you are returning the Product and provide us with proof that you have purchased the Product from us. Where possible a Product should be returned in its original, unmarked packaging together with any accessories, instructions, manuals, documentation or other material that was supplied with the Product. Failure to supply the above may result in your claim being rejected.
4. Australian Consumer Law
After you return a Product to us then we will inspect the Product to determine whether it has failed to meet a consumer guarantee under the Australian Consumer Law. If we determine that the Product has failed to meet such a consumer guarantee then we will replace or repair the Product, refund to you the purchase price paid for the Product or take any other action to remedy the failure which is required by the Australian Consumer Law.
5. Returns Officer
You may contact our Returns Officer using the contact details below:
Returns Officer Elna Australasia
Phone: 03 8586 3100
Address: P. O. Box 1383, Moorabbin, Victoria 3189
ELNA AUSTRALIA COMPLAINTS HANDLING PROCEDURE
An effective complaints handling system is essential to our business. Elna is committed to the fair and efficient handling of complaints and product return processes. Elna undertakes to identify, record, analyse, respond, resolve or finalise and provide a written response to all complaints made to Elna regarding our company, its products, services, processes, agents and staff. Specifically this includes any complaints made or concerns raised relating to Trade Practices Act compliance.
How to lodge a complaint
All complaints must be sent in writing addressed to “The Manager” and sent to elna Australasia either by:
Fax: (03) 8686 3112 or
Post: P.O. Box 1383, Moorabbin Victoria, 3189
This is requested so that we can determine the complaint direction and how best to respond correctly in a timely manner.
In your correspondence, please include the date, your full name, your full address, the exact nature of the complaint in detail and the model of the machine (if applicable).
Once the complaint has been received by Elna, it is then directed to the appropriate person or department.
It is then the responsibility of that person to respond to the complainant within 2 business days of receiving the complaint.
Once contact has been made the customer’s concerns can then be addressed in the most appropriate manner.
At Elna, we care deeply about feedback from our customers and try our best to bring you a solution when any concern is raised. As always, your satisfaction is essential to us, and we will continue to ensure that our products are of the highest possible quality.